The customer service representative to whom you are talking tells you something that you did not want to hear. How you respond is your choice. A driver cuts right in front of you so that you have to brake hard. How you respond is your choice. Your boss takes someone else’s word about a situation over yours and then unjustly punishes you. How you respond is your choice. Your spouse quips back at you with a not-so-pleasant tone. How you respond is your choice. Sometimes our emotions (or we could use the word “tempers”) get stirred up and certain words and/or actions come to mind of how…